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Tenant FAQ
Paying Rent
You can use our Online Portal to pay online using eCheck( 100 % free to all tenants), use debit or credit card (additional fees may apply) or you can use personal checks, money orders, or cashier checks( A $10 processing fee will be charged). You also have the option of Electronic Cash payments at CVS or Walmart, additional fees may apply using this method too.
Your first month's rent and security deposit are both due at the lease signing. Confirm the amounts with us in advance.
Yes, you can, but additional fees may apply.
The tenant will have until de 5th of every month to do the payment without additional fees. If the rent is not paid by the 5th, on the 6th of every month a Late Fee will be charged, which amount is specified in the lease.
Yes, you can pay later than the 1st of the month, if the payment is done after the 5th of the month a Late Fee will be charged.
You should always check your Portal and see if there are any additional charges or if the payment that was done was rejected. We sent an email with the Unpaid Tenant Charges with more information about what the balance is about.
As a tenant in our property, you are responsible for keeping utility accounts current. Please speak with a member of our team at the lease signing to ensure you have all necessary information. We also have a handy list of utility providers.
Maintenance
Find videos and more maintenance tips on our Maintenance Page.
You can go to our app Property Meld and create the work order as much detailed as possible or you can give us a call so we can help you out creating a work order to have the repairs done.
If we have keys from the property and we have someone available to go, we can help accessing the property,if not you would need to get a locksmith to help you out.
Our vendor will handle the repair but it will be charged to you.
If you have a maintenance emergency (active water leak, no hot water, no water at all, or anything that requires immediate attention) you can call our maintenance emergency line at 616-329-6318 Opt 7.
The majority of the time this is due to a clogged or blocked drain, try using a plunger to take out anything that may be causing it not to drain properly. If this does not work, you can submit a work order to have a plumber check on it or give us a call to submit the service request.
As general information, for 1- to 2-inch filters, replace them every 1 to 3 months. For 3- to 4-inch filters, replace them every 6 to 9 months. For 5- to 6-inch filters, replace them every 9 to 12 months.
Our vendors will coordinate with the tenant the best time and date, this will be within business hours, unless is an emergency.
We may enter your house/apartment at reasonable times to inspect its condition or to make repairs or alterations that we consider necessary. In case of routine maintenance, we shall endeavor to give 24-hour prior notice of our entry except in cases where:
1) Tenant has requested certain repairs to be made
2) Access to the apartment is necessary to complete repairs needed for another apartment
3) An emergency exists.
You can send a message in the same work order asking for an update or you can give us a call so we can double-check and make sure we get the job scheduled.
Decorating
Unless authorized by statute or by us in writing, you must not perform any repairs, painting, wallpapering, carpeting, electrical changes, or otherwise alter our property.
We'll permit a reasonable number of small nail holes for hanging pictures on sheetrock walls and in grooves of wood-paneled walls unless our rules state otherwise
No holes or stickers are allowed inside or outside the apartment/ property.
Lease
On your move-in day, you will receive an invitation to complete a move-in condition report, that way you can document the condition of the house.
A Lease Modification can be done. We will need to have proper documentation that confirms that you comply with the required criteria and a fee of $250 needs to be paid to make the modification.
A Lease Modification can be done. We will need to have proper documentation that confirms that you all comply with the required criteria and a fee of $250 needs to be paid to make the modification. It also depends if the property allows one more resident.
- There is a lease-breaking fee equal to one month of rent which will be charged when you give your official notice to move-out. If your lease is NOT through Simple Property Management, please review your lease for lease break fees.
- You will be charged rent plus any other monthly charges until the unit is rented again.
- You will get the deposit back as long as you pay any remaining balance and there are no damages to the unit beyond normal wear and tear.
- The security deposit is processed, and any remainder will be mailed/transferred back to you, 30 days after your move-out date.
- You should keep any utilities in your name until the unit is rented again.
- Keep in mind we still require 30 days notice before you move out. Contact us for more information on submitting your 30-day notice.
- Another option would be a lease modification where you find the new resident, Simple Property Management runs the application, and if approved, they can take over your lease. This cost is only $250. Contact our office for more information on a lease modification.
You need to fill the 30 Days Notice form at least 30 days before the move out date by clicking on the following link: http://my.simplepmgroup.com/givenotice
Yes, the Tenant must give the landlord written notice 30 days before moving, even if the tenant plans to move out on the last day of the lease term.
Security Deposit
The security deposit you pay at the lease signing protects against any damage that could occur during your stay. We perform a final inspection after your departure and if we identify any damage, we will make arrangements for repairs. All costs for these repairs will come from the deposit.
The remainder will be returned to you with an itemized invoice.
Your home needs to be returned to its original rental condition before you hand in the keys. Please use our property condition checklist as a guide in determining whether you've addressed all of the responsibilities on your plate.
The security deposit is mailed 30 days after the move-out date to the forwarding address you provide.
If you think something on your final deposit disposition letter should not have been charged, we have a process for disputing those charges. Once we walk the unit, you are charged for any damages above and beyond "normal wear and tear", any unpaid rent, fees, etc. If you would like to dispute some or all of the charges please fill out this form: https://form.jotform.com/220045031990042
Unfortunately, it takes 30 days to process the refund.
Pets
It depends on the pet policy of the property, each property has its own Pet Policy. If the Pet policy states that pets are allowed, you may get a pet but additional fees will be charged.
It depends on the pet policy of the property, each property has its own Pet Policy. If the Pet policy states that an additional pet is allowed, you may get another one but additional fees will be charged.
Yes, an addendum must be signed.
Pest Control
If treatment for insects and other pests are necessary (for a unit only) the tenant is responsible for treatment (spraying or setting out traps) of this rental unit's interior. If bugs, ants, etc. are a building-wide problem, the landlord will treat the units affected.
If treatment for insects and other pests are necessary (for a unit only) the tenant is responsible for treatment (spraying or setting out traps) of this rental unit's interior. If bugs, ants, etc. are a building-wide problem, the landlord will treat the units affected.
If treatment for insects and other pests are necessary (for a unit only) the tenant is responsible for treatment (spraying or setting out traps) of this rental unit's interior. If bugs, ants, etc. are a building-wide problem, the landlord will treat the units affected.