Skip to content

Emotional Support Animals in Property Management

Emotional support animals and property management

Emotional support animals that are legitimate to help people, and not the emotional support animals who are only used as a way to get out of paying any pet fees. There are a lot of emotional support animal letters available online for you to buy and use. But here at Simple Home Management, we want to make sure the emotional support animals that are in our property are legitimate support animals because we have a fiduciary responsibility to our owners.

Pet Screening

We are using now the company called PetScreening.com, which was started by John Bradford, a fellow Property Manager. This site is compliant and in accordance with HUD/Fair Housing – and it is HIPAA compliant too. The process is simple: if you have an emotional support animal, we’re going to send them to the website, where it’s NOT going to charge the tenant (or our client) any pet fee, you have to fill everything out, documentation should be turned in, and we will get a report saying it’s a legitimate emotional support animal or not. The site is also used for pets – having the same process but only charged for a pet fee.

Pet Guarantee

Simple Home Property Management guarantees that if you’ll allow pets, we will cover up to $300 above and beyond the security deposit for any pet damage. This is not for emotional support animals but for pets that you’ll allow that we’ll charge a pet fee on. Remember, always make sure that you have a process down for when somebody puts on an application for emotional support animals and get charged for it because it is seriously illegal.

If you have questions and clarifications regarding emotional support animals, or you like to see our available rental properties, please don’t hesitate to call us. Learn more about us and our  Grand Rapids property management services and pick the property management plan that works for you.

You can view the emotional support dinosaur here.

If you would like a free rental assessment, contact us today!


Simple Home Management is a leading Grand Rapids property management company and specializes in working with property owners with one to 30 rental units. You can contact us at 616-329-6318 or info@simplehomemanagement.com